Summary
Cary is planning major upgrades to its utility billing customer portal using vendor VertexOne, adding mobile optimization, automated leak alerts, and detailed usage comparisons.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Last discussed Jul 23, 2026.
Impact analysis
Procurement and implementation costs associated with the VertexOne portal contract.
Utility customers seeking better visibility into their water and electric usage, mobile payment options, and leak notifications.
Mentions & discussions (2)
Town Council - Work Session — July 23, 2026
Cary is replacing its 15-year-old billing portal and legacy back-end system with Oracle Customer Cloud Service to improve mobile friendliness, accessibility, and customer features like leak alerts.
Information Services Advisory Board - Advisory Board Meeting — April 6, 2026
Cary is planning major upgrades to its utility billing customer portal using vendor VertexOne, adding mobile optimization, automated leak alerts, and detailed usage comparisons.
We'll email you when it's on an upcoming agenda and when it's voted on, at most once a day.
The weekly brief for Cary
What the council decided, in plain English — one email a week.
Free. Unsubscribe with one click any time. We never sell your email.